Fraser Townley eyes two gaping holes in the side of a pallet one of his workers just pulled out of the orange Hapag-Lloyd shipping container that arrived here at his warehouse from China one recent chilly morning.
"Clearly a forklift,” he mutters.
The damage could have happened anywhere along the 10,710-mile (17,236-kilometer) odyssey his company's gaming controllers made from China's Guangdong province where they are manufactured to his warehouse 30 miles south of Boston — just one stop along their way to big-name retailers like Best Buy. Yet Townley, CEO of T2M, is grateful to have his products arrive at all.