I would like to comment on the April 11 letter “Risible claim on English expertise,” in which Owen Eather states that we in English-speaking countries “are afflicted with call centers staffed by alleged, but unintelligible, English speakers.” He implies that these staff members are Indian.
I had a truly terrible experience with one such call center last year when I called a major bank in Britain. I barely understood 75 percent of what the woman was trying to tell me, and even had problems when she was trying to give me a telephone number. It was so bad that I gave up and called again later.
Unable to view this article?
This could be due to a conflict with your ad-blocking or security software.
Please add japantimes.co.jp and piano.io to your list of allowed sites.
If this does not resolve the issue or you are unable to add the domains to your allowlist, please see out this support page.
We humbly apologize for the inconvenience.