Japanese enterprises are well known for their meticulous and cordial customer service, and now some are finding success in Europe by incorporating these standards in their business strategies.
Usagiyama, a Japanese-style inn outside Zurich that serves haute cuisine from Kyoto, is one such establishment trying to charm locals with Japan's unique customer service.
Una Huegli, a 39-year-old lawyer, visited the inn with his wife for their wedding anniversary and was particularly struck by the deferential deportment of the staff.