More than 70 percent of consumers said they want to try online shopping, while 90 percent said they are concerned about the security of online systems, according to a survey by the Tokyo Metropolitan Government.
The survey, conducted in November and released last week, covered 500 consumer monitors, of whom 97 percent responded. Among the respondents, 15 percent said they have bought commodities through online shopping.
According to the survey, 57 percent of respondents said they want to try online shopping but have not yet done so. Up to 72 percent, including those who have shopped online, said they want to use the system, while 28 percent said they do not.
Among the respondents, 65 percent said they are a little concerned about the system, while 25 percent said they are very concerned.
Sixty percent said they are concerned about the security of the payment system, while 49 percent said they are concerned that the quality and actual appearance of the goods they purchase may differ from those shown on the Internet.
Plane and train tickets topped the list of items people want to purchase through the system, at 53 percent, followed by hotel reservations at 49 percent and concert and theater tickets at 48 percent. Respondents were allowed to choose more than one answer.
The metro government’s Bureau of Citizens and Cultural Affairs said it is planning preventive measures to combat problems concerning online shopping.
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