TBC is a nationwide chain of salons offering beauty treatments and hair removal. The company promotes a cosmopolitan image, with David and Victoria Beckham having appeared in their campaigns in the past.
Their current celebrity face is Rola, the bicultural model and "It Girl" who seems to be everywhere right now. However, Lifelines reader MQ had a less than beautiful experience after showing up for her appointment at their Yurakucho branch in central Tokyo a few weeks ago.
First-time customers are required to fill out several forms, including one asking about medical conditions. MQ, a returnee, speaks Japanese fluently and reads and writes at a high level, so although she had no real problems with the majority of the paperwork, she was stumped by some of the medical terminology.