Toyota Motor has amassed a lucrative, growing after-sales and service operation that keeps 150 million of its vehicles on roads around the planet — and the business is poised to become the company’s biggest source of profit.
Toyota’s value chain arm is growing steadily. The unit is projected to exceed operating profit from new car sales during the fiscal year ending March 2026, after reaching ¥2 trillion ($13.3 billion) for the first time ever the previous year, the company said.
"We believe the business still has much more potential,” said Yukiko Miyamoto, general manager of Toyota’s value chain division, during an interview at the company’s offices in Nagoya. "It’s a reality that many customers get their cars checked at dealerships outside of the Toyota network, so it’s important that we build more connections.”
With your current subscription plan you can comment on stories. However, before writing your first comment, please create a display name in the Profile section of your subscriber account page.