When a fifth of the people living in the city of Wakayama faced a three-day water stoppage last month to fix a 60-year-old pipe network, they rushed to get ready, only to learn that the repairs could be made without a shutdown.
Some 3,000 complaints were filed with city officials, who said they had no way of knowing until they dug up the pipes.
Cities across the world are facing similar challenges in dealing with deteriorating infrastructure because of a lack of precision in where and when to fix aging water pipelines. Now, some cash-strapped cities are embracing new technology to make water repairs more efficient, with the goal of cutting construction costs and lowering utility bills.