- Member Services Director
- Tokyo American Club
Date of birth: Dec. 5, 1970
Hometown: Amherst, Nova Scotia, Canada
Number of years in Japan (cumulative): 13 (as of September 2019)
Working in a hotel as a bellman and bell captain in Banff, Alberta. The hotel was Japanese-owned and Banff was very popular with Japanese tourists at that time. It was a great learning experience, to see the difference in expectations and how many cultural differences impacted our approach to service. I later lived here on a working holiday visa.
I have always appreciated the golden rule to treat others as you would want to be treated. I think it started with my parents, both in their approach with friends and family as well as with visitors in summers working in a motel our family owned when I was young. When I joined Four Seasons Hotels much later, it was that same motto of founder Isadore Sharpe that resonated with me.
That I have been able to work my way up from setting tables overnight in the banquets department to being a head concierge in Canada while being a regional director of Les Clefs D’Or, starting over in Japan and working my way to being the director of member services, is something I am proud of. However, all that has simply allowed me to meet many wonderful people, guests, colleagues and partners from around the world.
I would like to continue to grow in my career here and I hope that I am able to help others make the most of their time here in Japan. Fortunately, my role at the Tokyo American Club affords me the opportunity to work with a group of colleagues who do that everyday for members who, in many ways, are more like family than guests.
Enjoy the differences. I think we have all had a day when things do not make sense to us but that should be part of the experience of living here. I have found that after living here for the past 13 years, I appreciate just as many things about Japan that I do about being Canadian.