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Regarding Amy Chavez’s Dec. 12 article, “Is service with a smile too much to ask for?“: My wife recently flew back from the United States (on an American airline). My wife is an American and we have been living in Japan for 1Łyears now.

On the return trip, there was a young Japanese family with two kids sitting in front of her. The children were apparently very well behaved, barely making a squeak the entire flight. Much to my wife’s dismay, the flight attendant, for some reason, took it upon herself to yell at the family every time she had to ask them something. My wife felt so terribly bad for this couple that she nearly addressed the issue with the flight attendant, but decided to keep her mouth shut rather than make a scene.

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