Top European hotel chains are hiring workers without experience or even a resume as executives admit years of underpaying staff have come back to bite, leaving them unable to meet the growing demand for travel.
Thousands of workers left the hospitality industry when international travel shut down due to the COVID-19 pandemic. Many chose not to return, finding better paid employment elsewhere, leaving hoteliers facing a desperate shortage.
Europe's largest hotelier Accor is running trial initiatives to recruit people who haven't previously worked in the industry, Chief Executive Sebastien Bazin said in an interview with Reuters at the Qatar Economic Forum last month.