When Atsushi Murayama took over as president of Kansai International Airport Co. on Wednesday, he immediately stressed the importance of listening to customers' opinions.
"Customers are not happy with the current situation of Kansai airport," Murayama said. "I hope to turn the company into a firm that will swiftly respond to changes and adhere to the views of customers."
Murayama, also vice president of Matsushita Electric Industrial Co., is the first person from the private sector to take the helm of the operator of the troubled airport in Osaka Bay. He will resign from Matsushita Electric on Friday.
Murayama, 65, said he will take over a business improvement program that was compiled in March and intended to restructure the semigovernmental airport operator.