For some, travel means using points and miles, finding the cheapest flight, packing a few hours before departure and letting fate guide the adventure.
For Naomi Mano's clients, who are either super rich, super picky or both, it means taking their wish list to their go-to hospitality consultant and waiting for the magic to happen.
Mano, a U.S.-born Japanese national who puts a price tag on omotenashi (hospitality), goes above and beyond to fulfill her clients' requests because she wants them to have both a unique and authentic Japanese cultural experience — often involving hidden gems not even on local radars.