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Date of publication: Mar 12, 2018

Christopher R. Clark

General Manager
The Ritz-Carlton, Osaka
www.ritzcarlton.com/en/hotels/japan/osaka

Hometown: Connecticut, U.S.

Number of years in Japan (cumulative): 4 (as of March 2018)

Christopher R. Clark
Q1: What was your first encounter with Japan?

My first encounter with Japan was years ago when I brought my parents to stay at a ryokan (traditional Japanese inn) in Kyoto. It was not the most expensive or the oldest ryokan; however, the omotenashi (Japanese hospitality) that we received was the best in all our travels. The woman who served us treated us as family. I have never forgotten her and aspire every day with my ladies and gentlemen to reach that level of service in a luxury hotel.

Q2: Please state your motto in life and why you have chosen it.

My motto is, “Never let others make you fail, be proactive and ensure success!” I train my employees to anticipate all our guests’ needs and take personal responsibility of all guests' requests.

Q3 : Over your career, what achievement are you the proudest of?

I am most proud to have worked for The Ritz-Carlton for almost 19 years in six countries and eight hotels.

Q4 : What are your goals during your time in Japan, your current position or in life?

My goals always have been and always will be to develop my ladies and gentlemen. The greatest satisfaction I receive is when people I hired in junior positions in our company years later become GMs! I love to see my team learn and grow!

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

The best tip I ever received is be like an anthropologist and study the people and the culture. Embrace every experience, whether it be going to a summer festival, enjoying a sumo match or attending a tea ceremony, as each of these teaches you about the culture. If you understand the culture, you know how to motivate and lead your team. After all, a good leader adjusts their leadership style to their team to be successful.

Last updated: Oct 2, 2018