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Miriam Varoli

General Manager
Hyatt Regency Osaka

Hometown: Sydney, Australia

Number of years in Japan (cumulative): 5 (as of January 2018)

Miriam Varoli
Q1: What was your first encounter with Japan?

When I was in elementary school in Australia, I saw a documentary about ryokan (traditional inns) in Japan, and was instantly fascinated by both Japan and hospitality in general. I never imagined I would have the privilege to experience both years later! The reality of Japan has exceeded even my most optimistic imaginings.

Q2: Please state your motto in life and why you have chosen it.

Cliche as it may sound, I have always found that “Do unto others as you would have them do unto you” serves as a powerful guide in relations with others, and in leading a life of consideration, respect and perhaps most importantly, empathy. It is also particularly appropriate guidance in the hospitality industry where empathy and being caring is so essential.

Q3 : Over your career, what achievement are you the proudest of?

Traveling far away from home and getting my first job in hospitality as a room attendant at the Ritz in London at the age of 19. More broadly, making a positive difference in the lives of many team members since then. In the end, I believe it is the difference you make, the happiness you create in the lives of others, that is the best measure of one’s success.

Q4 : What are your goals during your time in Japan, your current position or in life?

I hope during my time here to continue to learn about and better understand the rich culture and history of Japan, and to improve my Japanese. I hope to continue to build strong relationships with and effectively serve the community and our customers. I also hope to continue to mentor and support young people, particularly women, in the hospitality industry.

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

Explore this wonderful country, from the mountains to the sea — go beyond your home area and your comfort zone. Never stop learning from your experiences here, always remain open to new ideas and different ways of doing things and be adventurous with food. Oh, and visit Kyoto — often!

Last updated: Mar 14, 2019