The pandemic catapulted Zoom Video Communications Inc. from a scrappy upstart into a $111 billion video-conferencing behemoth, central to the lives of millions of remote workers and other socially distant users.
Now, as COVID-19 vaccination rates allow for more of a return to normal, the obvious question is, what’s next? The answer could be a lot more than video chat.
This year is shaping up to be a pivotal time for Zoom. Industry watchers have questioned whether demand will ebb for the company’s core service as the economy haltingly reopens and users complain of "Zoom fatigue.”