NEW YORK - Mark Zuckerberg did just fine in his first turn in the congressional hot seat on Tuesday. He was confident. He capably tackled many of the queries proposed last week by Bloomberg columnists. The 33-year-old billionaire appeared humble throughout much of the hearing, with only a few smug smiles.
The best news for Facebook Inc. the company was that Zuckerberg ably deflected any challenges to the beating heart of its economic model: its hungry data collection and the fine-tuned targeted advertising based on that data. Zuckerberg’s success is a win for anyone primarily concerned with the company’s market value. But it’s a loss for the rest of us.
Facebook will keep failing users’ trust as long as its business is based on unrestrained hoovering of as much user data as possible and crafting ever-more innovative ways for advertisers to harness that information for commercial goals. It’s an arrangement to which Facebook’s users agree and can sidestep, technically, but it is hardly informed consent or a real option to avoid.
This inherent conflict was on display during two of Zuckerberg’s exchanges Tuesday. The first was with Sen. Roy Blunt, the Republican from Missouri. He asked Zuckerberg a series of questions about what information the company can collect on its 2 billion users and use for advertising, including whether the social network can pinpoint that a person who posts on Facebook from his work computer in the morning is the same person who uploads a photo to his Facebook smartphone app at night.
The answer, as Zuckerberg surely knows, is “yes.” Facebook brags to advertisers that it can provide “cross device” targeting, as it is called. The company can also track people nearly everywhere they go online and it can see what apps people have installed on their phones.
Facebook also collects information on “offline” activity, as Blunt also asked, which includes information on users’ locations as they roam around the real world. Companies can also match their information on what your purchase in stores — that box of cereal at the supermarket, for example — and marry it with Facebook account information.
Inexplicably, Zuckerberg tried to say he wasn’t completely sure about Facebook’s data collection policies and one of his underlings could follow up later. The Facebook CEO knows what his company does, but perhaps he couldn’t acknowledge that his companies relies on assembling detailed dossiers on billions of people.
This exchange mattered because Blunt and others revealed the flaw in Facebook’s bargain with users. The company gives us a service we find valuable and in exchange we agree that Facebook will harness that information to make money. Zuckerberg said everyone who uses Facebook consents to what they agree to share, and has complete control of it.
The trick is few people really understand what they’re giving, or are capable of truly controlling it. Zuckerberg seemed to concede as much after a lawmaker brandished a stack of papers said to be Facebook’s data collection and ad policy disclosures to its users.
Technically, Facebook’s users can turn off targeted advertisements or disable sensitive features such as image recognition in photos. (I couldn’t figure out how to do the latter, and I write about technology for a living.) Zuckerberg believes he’s giving users control, but he’s giving them the illusion of control. And that means the consent of Facebook users is not informed.
Sen. Richard Blumenthal and other lawmakers tried to get Zuckerberg to change the rules of engagement between Facebook and its users. Facebook right now operates as take or leave it. Users of Facebook give the company broad permission to collect whatever information the operators of Facebook want for whatever reasons they have. If the user decides to protect that information, it is more of a case-by-case process.
Blumenthal, the Democrat from Connecticut, asked to flip that around and force Facebook to explicitly ask permission for whatever pieces of personal information it wanted to harvest and use, and explain why.
Maybe people would find this system too cumbersome to be practical. And regardless, there is no way Zuckerberg can agree to this. If everything on Facebook only functioned with an informed “opt in” from users, the company’s business doesn’t work. (Yes, a new European law forces companies to only collect the information they need to provide a service and obtain clear consent to collect and use the personal information. Facebook has been wishy-washy about whether its implementation of the European law will also be applied to Facebook users outside of Europe.)
Facebook could voluntarily change the rules of the game. It could elect to turn off location tracking of its users by default, to stop collecting information on people’s activity away from Facebook without express permission and to give people even more information that shows how advertisers target them for each Facebook ad they see.
Those changes could dramatically curtail Facebook’s power and its revenue — and that’s the point. None of the good changes the company announced in recent weeks will truly hurt Facebook because it hasn’t revised its economic engine: all that data and unfettered use of it without informed approval of Facebook’s citizens. Only a dramatic data diet can curb the worst downsides of Facebook. It’s time for Facebook to really change.
Shira Ovide is a Bloomberg columnist.