As a heat wave engulfed northern and central Vietnam earlier this month, customers reaching for their phones to order food or a ride on the Grab app learned they would have to pay a surcharge.
The extra fee, applied when the local temperature hits 35 degrees Celsius, came months after the Southeast Asian platform company introduced a rainy-weather fee in Vietnam.
"Working under such bad weather conditions can be tough on our driver- and delivery-partners. We want to ensure they are fairly compensated for it," a Grab spokesperson said.