Business / Corporate

Japan Post scraps catalog gift quotas after employees spent own money to meet sales targets

JIJI

Japan Post Co. will not require staff to meet sales targets for gifts marketed in its catalogs after those unable to meet the quota made up for the shortfall from their own pockets.

The national post office operator has abolished the quotas for fiscal 2019, informed sources said. The decision was announced Tuesday.

The move follows the abolition of quotas for over-the-counter sales of Japan Post Insurance Co. products because of inappropriate selling practices.

The measure is aimed at “giving the highest priority to dealing with customers,” a Japan Post official said.

In the catalog service, customers pick gift items from catalogs and flyers placed at post office branches. Japan Post then delivers the items purchased.

To meet the sales quotas, however, some post office employees used their own money.

They also did the same to meet quotas for New Year’s greeting cards.

According to the mail delivery arm of Japan Post Holdings Co., sales quotas for the postcards were scrapped in fiscal 2018 ended March 2019.