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Toyoko Inn Co. President Norimasa Nishida apologized to a federation of nationwide disabled people’s groups Thursday for removing mandatory facilities designed for their use at its hotels.

“I have to say that these cases have occurred due to a lack of understanding as a hotel operator . . . on ordinances aimed at realizing an everyday life comfortable to everyone,” Nishida claimed in a letter of apology handed to the Japanese Federation of Organizations of Disabled Persons.

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