Is hospitality sapping productivity in Japan?

Business Jul 15, 2015

Is hospitality sapping productivity in Japan?

by Maiko Takahashi

Customers are gods, as a saying goes in Japan, where staffers press buttons for shoppers in department store elevators and hotel porters line up to bow to guests. While Japan is revered for this hospitality, or omotenashi, all that bowing and scraping may be sapping ...