A shadow falls on the golden arches

National | FOCUS Jan 9, 2015

A shadow falls on the golden arches

by Shusuke Murai

In Japanese culture, making an apology is considered a significant social skill, but no matter how well-chosen the words are or how low the bow is, it might not be enough to survive the tough world of business. If a company fails to properly explain ...

National Aug 21, 2014

McDonald's admits to sale item overcharge, will offer refunds

McDonald's Co. (Japan) said Wednesday it overcharged customers on over 100,000 purchases of two of its menu items that went on sale Monday at discount prices. The fast food chain said on its website it will refund the extra cost to customers who bought items ...