- General Manager
- Grand Hyatt Tokyo
Hometown: Lynchburg, Virginia
Number of years in Japan (cumulative): 3.5 (as of January 2018)
Moving to Japan in 2014 was my first time experiencing this beautiful country. The changing leaves of fall and the views of Tokyo Tower kicked off my first days, along with a nice walk through the city. Japan is a very sophisticated country that is full of appeal, where superior quality is reflected in everything, along with the concept of omotenashi (Japanese hospitality) that extends across not only tourism, but also business.
I believe that “if you can dream it and see it in your mind’s eye, you can do it.” This belief helps guide me personally, professionally and in serving others. The key is to continue creating and thinking toward the future. At work, this applies to new hotel openings, business operations, concept development and most recently, our large event venue and restaurant renovations.
I have been very fortunate to work for Hyatt for 42 years and open three resorts as the general manager. Having started my hospitality career at 20 years old, I feel very fulfilled with where I am now and grateful to have had so many opportunities. However, none of this would have been possible without the support of the people that I’ve been blessed to work with.
My overall goal is to support and encourage our teams as we create memorable guest experiences. This drives me each day, along with the privilege to meet so many people in their personal and professional lives. In Japan, my goals have been to sincerely understand the culture, tradition and business processes so that I can contribute effectively with my career knowledge. Personally, I want to continue discovering this wonderful country.
Moving to Japan has changed my life in many positive ways. Coming here later in my career, I feel that this is a unique opportunity to understand different methods of business, decision making, and the importance of cultural respect. Please keep an open mind and work through periods of transition as effectively as possible. It is not my role to press my style onto others, but to listen and add value to the business processes. Through this, positive change can be made. As the eyes of the world continue to focus on Japan, this country will have more unique opportunities ahead.