On April 7 I had two business colleagues arrive at KIX Osaka at around 5 p.m. -- they were confronted with an immigration line that was so long it went all the way back to the escalator bringing arriving people to the immigration hall! It took them 1 hour and 27 minutes to be processed by KIX immigration. Naturally they, along with all the other arriving foreigners, were furiously angry, and their impression of Japan highly negative.
What has happened to the Justice Ministry's commitment of 20 minutes maximum waiting time? When will the government realize how much damage the pathetically incompetent implementation of the 201107 immigration law at regional airports is doing to Japan's reputation? Frankly, however, I suspect they really do not care.