UA Zensen, a federation of labor unions in the Japanese retail and service industries, urged employers on Wednesday to create a manual of instructions to address the harassment of workers by customers.
The group also called on the government to enact a law that would oblige companies to take measures to address so-called customer harassment, saying such an act has a negative impact on the mental health of workers.
A survey by UA Zensen of about 33,000 workers showed that 46.8% of respondents had experienced customer harassment in the past two years.
With your current subscription plan you can comment on stories. However, before writing your first comment, please create a display name in the Profile section of your subscriber account page.