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Date of publication: Feb 26, 2018

Herve Mazella

General Manager
Park Hyatt Tokyo
tokyo.park.hyatt.com

Hometown: Provence, France

Number of years in Japan (cumulative): 2 (as of February 2018)

Herve Mazella
Q1: What was your first encounter with Japan?

I first traveled to Japan a few years ago on holiday and it was definitely an eye-opening experience for me. The attention to detail, presentation and display, the passion and dedication that people put into what they do is apparent in everyday life here in Japan. I am extremely happy to be living here now and discovering new layers of this fascinating country on a daily basis.

Q2: Please state your motto in life and why you have chosen it.

I choose to see things where the glass is always half full and not half empty. I like to focus on the positive aspects in things to make the situation better for everyone involved. This is the same for the way I see people and make sure to see the best in everybody. Situations and people are not always perfect and therefore there is room for improvement.

Q3 : Over your career, what achievement are you the proudest of?

The greatest achievement that I am most proud of is having been able to contribute in creating memorable experiences for our guests and colleagues. I am humbled to be given an opportunity in making a difference in people’s lives and opening them up to see things in a different perspective through human connection and conversation.

Q4 : What are your goals during your time in Japan, your current position or in life?

Japan is a great example of realizing how important it is to live in the moment. The same can be said about working in the hospitality industry. I have been very fortunate in having great mentors and therefore would like to give back to the next generation who are entering this industry.

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

Take the time to observe your surroundings to properly understand the environment, respect the cultural mannerisms here, as well as the people around you. This applies when visiting any place or organization when arriving as a newcomer, and it certainly sets a greater platform to evolve and grow as a person.

Last updated: Oct 2, 2018