Business / Corporate

Japan's PayPay to update app after wrongful charge complaints

Bloomberg

PayPay, a mobile payment company backed by SoftBank Group Corp., Yahoo Japan Corp. and India’s largest digital payments company Paytm, said it’s updating its app to strengthen security after multiple complaints from users of erroneous charges.

An unspecified number of customers called in or sent emails to report charges on their bills that they didn’t recognize, according to PayPay spokesman Fumihiro Ito.

Several consumers say they hadn’t even installed the app, but their credit cards were billed for purchases they didn’t make.

PayPay will make changes to the app and has recommended users contact their credit card providers directly about suspicious activity, Ito said.

PayPay triggered a shopping frenzy earlier this month by promising to give users ¥10 billion in rebates from their purchases. The campaign offered 20 percent refunds at select retailers, while SoftBank subscribers got another 1-in-10 chance to receive the whole purchase price back. Discounts were capped at ¥100,000 per transaction.

PayPay had planned to run the campaign until March 31, but disbursed all of the funds after only 10 days.

The company has faced questions about its security practices. The app gives users an unlimited number of times to enter credit card information without locking them out after mistakes. PayPay says it will address that issue in an update soon.

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