Some callers just want a ride. Others are lonely and simply want to chat. The problem? They've called 119.

Amid efforts to deter nonessential use of ambulances, the Fire and Disaster Management Agency will begin to look at the issue in depth with a guideline to be finalized as early as next month.

The emergency number 119 is free for anyone who needs an ambulance or firefighters. But recently, nonessential calls have become a problem, disrupting the service for those who really need help.