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Ian Ekers

General Manager
ANA Crowne Plaza Kobe

Date of birth: November 1963

Hometown: Rotorua, New Zealand

Number of years in Japan (cumulative): Less than 1 (as of December 2017)

Ian Ekers
Q1: What was your first encounter with Japan?

Many years ago, I was working in the hotel industry in New Zealand and was amazed at how organized the Japanese tour groups were. Everyone orderly followed the tour leader with such great discipline. It was something that I’ve never seen before.

Q2: Please state your motto in life and why you have chosen it.

To create an impact in whatever I do. The hotel business is very much about creating guests’ experience. Great leaders should not focus too much on the honor and recognition they receive; rather they should focus on the impact and influence they create! The same applies in one’s personal life.

Q3 : Over your career, what achievement are you the proudest of?

The nature of our business is taking care of people. Being part of lifetime memory where you have been able to bring a special moment to a couple is great. 
Seeing people you have hired at their point of joining the industry and developing them to become leaders where they are now senior managers in large hotels is satisfying.

Q4 : What are your goals during your time in Japan, your current position or in life?

Sharing my personal knowledge, bringing out the best in each individual towards achieving our common goals while acquiring and understanding the unique and long-standing secrets of success of Japan.

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

Japan has a complex web of unique beliefs and traditions that can sometimes be overwhelming to foreigners. Like in any environment where two diverse cultures meet, adaptation and change takes effort, understanding and time to achieve “the best of both worlds” effect.
Patience is important as you first seek to understand.

Last updated: Oct 2, 2018