- General Manager
- ANA Crowne Plaza Kobe
Date of birth: November 1963
Hometown: Rotorua, New Zealand
Number of years in Japan (cumulative): Less than 1 (as of December 2017)
Many years ago, I was working in the hotel industry in New Zealand and was amazed at how organized the Japanese tour groups were. Everyone orderly followed the tour leader with such great discipline. It was something that I’ve never seen before.
To create an impact in whatever I do. The hotel business is very much about creating guests’ experience. Great leaders should not focus too much on the honor and recognition they receive; rather they should focus on the impact and influence they create! The same applies in one’s personal life.
The nature of our business is taking care of people. Being part of lifetime memory where you have been able to bring a special moment to a couple is great.
Seeing people you have hired at their point of joining the industry and developing them to become leaders where they are now senior managers in large hotels is satisfying.
Sharing my personal knowledge, bringing out the best in each individual towards achieving our common goals while acquiring and understanding the unique and long-standing secrets of success of Japan.
Japan has a complex web of unique beliefs and traditions that can sometimes be overwhelming to foreigners. Like in any environment where two diverse cultures meet, adaptation and change takes effort, understanding and time to achieve “the best of both worlds” effect.
Patience is important as you first seek to understand.