- General Manager
- Hilton Tokyo Odaiba
Hometown: Brisbane, Queensland, Australia
Number of years in Japan (cumulative): 14 (as of November 2017)
I studied Japanese for 30 years and first came to Japan in 1993 under a city youth leader exchange between Kobe and Brisbane, my hometown. I have now lived in Japan for 14 years, on and off in various cities.
I believe it is always important to treat others well and fair, being honest and true to ourselves. This extends all across to guests, colleagues, family and friends. In addition to that, an openness to try new things and give our best in every situation are what I value highly.
I have always been proud of developing team members and leaders, seeing them progress toward reaching their potential. Fortunately, I have enjoyed many interesting career phases, including launching attractions in Australia, but my current general manager role is the most rewarding. I am proud of how we have developed our Hilton brand in Odaiba over two years, creating newly renovated restaurants, banquets and facilities that will have a lasting positive impact.
At this time, my focus is on leading and operating the best hotel we can, building and growing my team, our hotel culture and providing memorable experiences for our guests. On the personal front, I strive towards work life balance, spending quality time with my family, visiting and enjoying as much of Japan as I can.
Learn the language as well as you can, embrace the culture and respect the customs, particularly the business customs that are not so easy to pick up. During spare time, try to explore as many wonderful places throughout the country as possible such as historical sites, the countryside and bustling cities. Each city, town or prefecture is unique, and enjoying the differences in food and people is always interesting. Living and working in Japan can be a very rich and rewarding experience, and like many things, it is what you make of it.