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In some cases, our automated mail are blocked by Internet providers.

In the case when a customer cannot create an account because of blocked mail, our customer service division can create an account ID on your behalf.

If your confirmation mail has not arrived after 10 minutes of applying, please use the form below to notify us.

After we set up your account, you will receive login information from a customer service representative. With this login information, you will be able to log into your new account and make subscription orders.

We are doing everything we can to resolve this problem and we sincerely appreciate your patience and cooperation.

Fill out my online form.

Longform

When trying to trace your lineage in Japan, the "koseki" is the most important form of document you'll encounter.
Climbing the branches of a Japanese family tree