- Area Director of Sales & Marketing, Tokyo
- IHG ANA Hotels Group Japan
Date of birth: Jan. 10, 1964
Hometown: Rossendale Valley, United Kingdom
Number of years in Japan (cumulative): Less than 1 (as of July 2018)
My first encounter with Japan was a business trip to Tokyo from Sydney in the mid-'90s. The most enduring memory from that trip was at the end of the visit when all the colleagues I had been meeting with lined up along the pavement and bowed respectfully as my car pulled away. Amazing!
I have two mottos that guide me. One important one is to treat every person as I would like to be treated myself. Another is to see all things from another's point of view, not just my own. In the commercial world, who you are and how you should behave are tested frequently. I believe that it´s essential to remain grounded and respectful.
I'm most proud of having had the opportunity to positively influence the successful careers of several colleagues who, at some stage, have spent time in one of the teams I've led. Many of these people now hold senior roles — some above me — which is truly inspiring. When I hear them demonstrate the things they learned and the values they retained following their time with me, I feel genuinely proud.
My goals for my time in Japan are all centered on building success by creating harmony and balance in both Japanese and Western working styles. In my area of the business, both styles being executed well is absolutely necessary. I've spent a great deal of time questioning and learning to better understand how this harmony can best function for the benefit of my colleagues, our guests, as well as our owners.
The best advice I can give to those working in Japan is to never forget how fortunate we are to have this opportunity to experience such a unique culture. The best advice I could give for life in Japan is to take every opportunity to eat Japanese food. The food here is absolutely fantastic and for me, plays a major part in my enjoyment of this amazing country.