The last column of the year starts off with a problem regarding buying JR train tickets in Kyushu. Reader A writes:

I thought you might be interested in this issue that I encountered when using an automatic ticket machine in Hakata Station, Fukuoka.

Because I don't read Japanese so well, I changed the machine to English language. As I went through the menu I could not select the "nimai-kippu" (two tickets of the same type) option, which offers a discount. The only options I had were two individual tickets — if I recall correctly the price difference was ¥2,000. I canceled the sale and went to the counter and had a conversation with the clerk, who confirmed that once English is selected, the cheaper two-ticket option wouldn't be offered.