Nurse Sayaka Yamasaki, 37, drives her car down a narrow road to visit an elderly patient who lives alone in the mountains of Shikoku.

"How are you feeling? Have you been experiencing any change in your health?" She then video calls a doctor at the Shionoe branch of the city hospital using a smart tablet.

Spending his time under a kotatsu (a heated table covered with a blanket), Akira Fujisawa had low-temperature burns on his leg. Yamasaki showed the burns to the doctor via the tablet. The doctor decided the burns were not anything urgent.