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Spotify arrived more than a decade ago with an appealing proposition: Listeners could leave their CDs and downloads behind and stream virtually every song ever released. It made the platform a top power in the music business and ushered in competitors such as Apple Music, Amazon Music and Tidal, helping reverse the industry’s nosedive.

Spotify remains the biggest music streaming service. But a few years ago it pivoted to add a buzzy format to its portfolio: podcasts. The move made the service a smorgasbord of audio entertainment — part music service, part news outlet, part always-on gabfest. It may have also set the company on a collision course with artists and left listeners with a less-than-complete library of songs.

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