The golden arches lose their luster

| May 9, 2015

The golden arches lose their luster

by Mark Schreiber

The sharp downturn in business at McDonald’s — which has thrived for most of the past 44 years in Japan — has got everybody talking. This past January alone, revenues at existing outlets, the company announced, had fallen year-on-year by a whopping 38.6 percent, ...

Art of the Japanese company apology: It's all in the bow

May 4, 2015

Art of the Japanese company apology: It's all in the bow

Imagine you’re the head of a U.S. fast-food chain in Japan that has been scandalized by a tooth-in-french-fries disaster. How do you repair the damage? Bow deeply — and be convincing. So it was for Sarah Casanova, the Canadian president of McDonald’s Japan, whose ...

U.S. woman jailed after McDonald's shooting over bacon-less burger

Apr 23, 2015

U.S. woman jailed after McDonald's shooting over bacon-less burger

A Michigan woman was sentenced to three to seven years in prison after firing her gun at a McDonald’s drive-thru when her hamburger was delivered twice without bacon, local media reported Wednesday. Shaneka Monique Torres, 30, was convicted in March of carrying a concealed ...

Mar 31, 2015

McDonald's to test all-day breakfast beginning in April

A McMuffin for dinner? It might happen, as McDonald’s plans to test an all-day breakfast at some locations in the San Diego area starting in April. The firm said in a statement that the move is in response to customers who have said they’d ...

Mar 23, 2015

More restaurant chains curtailing 24-hour operations

An increasing number of fast-food and family-style restaurants are dropping late-night operations as customers and staff decline. Yoshinoya Holdings Co. ended overnight operations at 521 of its “gyudon” beef bowl restaurants across the country, amounting to 40 percent of the chain. “The number of ...

McDonald's workers detail burns, job hazards

Mar 17, 2015

McDonald's workers detail burns, job hazards

McDonald’s workers in 19 cities have filed complaints over burns from popping grease, a lack of protective equipment and other workplace hazards, according to labor organizers. The complaints are the latest move in an ongoing campaign to win pay of $15 an hour and ...

Mar 11, 2015

McDonald's Japan launches complaint app

McDonald’s Japan is to roll out a new smartphone app for customer complaints as it looks to turn the page on a series of scares, one of which was the discovery of a human tooth in some french fries. The move comes as sales ...

Harada resigning as McDonald's Japan chairman

Feb 20, 2015

Harada resigning as McDonald's Japan chairman

McDonald’s Holdings Co. (Japan) said Friday that Eiko Harada will step down as chairman after heading the burger chain for 10 years. Harada will focus on running the education service provider Benesse Holdings Inc., where he has been president and chairman since June. His ...

China not lovin' plan for McDonald's on famed West Lake

Jan 30, 2015

China not lovin' plan for McDonald's on famed West Lake

U.S. fast food giant McDonald’s has served up a extra-large order of controversy by proposing a branch in a historic building in one of China’s most frequently painted landscapes, Hangzhou’s West Lake. The government agency that manages the lake and its surroundings this week ...

McDonald's chief pays price for fast-food giant's mounting woes

Jan 29, 2015

McDonald's chief pays price for fast-food giant's mounting woes

Fast-food giant McDonald’s replaced President and Chief Executive Officer Donald Thompson on Wednesday, after the company turned in another poor quarter of sales and earnings last week. The firm behind the world-famous Big Mac had been under pressure from investors to take swift action ...