Mister Donut store serves bleach in water

JIJI, Kyodo

Bleach water used to disinfect a drinking water tank was mistakenly served at a Mister Donut store in Osaka last week, sickening some customers, parent Duskin Co. said.

On Saturday, the company said a part-time worker at its store in Toyonaka, Osaka Prefecture, failed to follow procedure by filling the 1.8-liter plastic water tank with diluted chlorine bleach after the store closed on Thursday. She was supposed to disinfect the tank by soaking it in a sink filled with bleach.

The next day, the bleach water was served as drinking water.

A dozen customers complained about the water. Five of them, including a 3-year-old, were treated by doctors but none was in serious condition.

  • Spudator

    That’s right, blame the worker.

    Anybody who’s been involved in quality control knows that when a mistake in operations occurs, it’s because of a deficient quality control system, which is what you get when management fails to establish proper quality standards and inspection procedures.

    Duskin’s management needs to accept that this incident is the fault of the company, not an individual employee. It happened because of the way the company is run. Not only is an apology due to customers for such dysfunctional management, one is also due to the employee for the company’s outrageous attempt to make her a scapegoat.

    • YourMessageHere

      I’m inclined to agree. The question no-one seems to have asked is: why was bleach anywhere near drinking water anyway? Whether or not the employee in question followed proceedure is indeed a total red herring, as the approved proceedure was not much safer.