Kanebo Cosmetics Inc. has announced that more than 2,000 people have complained about serious skin discoloration after using its products, with the firm saying Wednesday that it has begun meeting with people suffering from such symptoms, promising them long-term support.
"We set up a task force headed by the president and decided to meet those who reported (the symptoms) to us in person," said Hiroshi Hasegawa, a spokesman for the cosmetics giant, which announced the recall of 54 of tis skin-whitening products on July 4.
The company has visited 3,181 out of 6,808 customers who had contacted the firm about the symptoms as of last Friday.