Users of a major online shopping mall run by Rakuten Inc. have been robbed of points they earned from shopping by someone who has secretly accessed their accounts using their identification codes and passwords, Rakuten officials said Thursday.
The points have been converted to electronic money without the users’ knowledge, according to the officials.
How many Rakuten users have suffered such damage has not been revealed.
The officials denied that the ID codes and passwords had been leaked from Rakuten. The victims appear to have used the same ID codes and passwords on other websites, the officials explained.
Rakuten has suspended its service to exchange shopping points for electronic money, according to the officials.