Mar 11, 2015

McDonald's Japan launches complaint app

McDonald’s Japan is to roll out a new smartphone app for customer complaints as it looks to turn the page on a series of scares, one of which was the discovery of a human tooth in some french fries. The move comes as sales ...

McDonald's chief pays price for fast-food giant's mounting woes

Jan 29, 2015

McDonald's chief pays price for fast-food giant's mounting woes

Fast-food giant McDonald’s replaced President and Chief Executive Officer Donald Thompson on Wednesday, after the company turned in another poor quarter of sales and earnings last week. The firm behind the world-famous Big Mac had been under pressure from investors to take swift action ...

Jan 8, 2015

Metal fry fragment accusation joins list of McDonald's woes

As McDonald’s Holdings Co. (Japan) reels from a string of food safety incidents, authorities in Kagoshima Prefecture revealed Thursday they a report was received in August last year about a metal fragment found in french fries sold at one of the burger chain’s stores. ...

Sep 12, 2014

Taiwan says unsafe 'gutter oil' products did not enter Japan

Japan did not import any products made with the “gutter oil” raising growing concern about food safety in Taiwan, the island’s health authorities said Friday. Food and Drug Administration Deputy Director-General Chiang Yu-mei said 14 food items made with so-called gutter oil have been ...

Aug 5, 2014

Japan, China eye meeting over food safety this month

The Japanese and Chinese governments are making preparations to hold a working-level meeting on food safety later this month in light of a recent scandal over expired chicken meat provided by a Chinese producer, Japanese government sources said Monday. Aside from the content of ...

Fast-food follies have media in a frenzy

| Aug 2, 2014

Fast-food follies have media in a frenzy

by Mark Schreiber

Almost exactly a year ago (on July 27, 2013), this column reported on how the print media was inundated with concerns over the safety of foods from abroad. Among the sources cited was Takarajima magazine, which quoted a foodstuffs importer as saying, “The decline ...

Jul 29, 2014

Break by McDonald's from China making others in Japan nervous

The decision last Friday by McDonald’s Co. (Japan) to halt sales of all chicken products made from meat from China came as a shock to other restaurant operators and retailers in Japan that use products from China. The fast-food giant made the decision amid ...

Jul 25, 2014

McDonald's Japan switches chicken sourcing to Thailand

McDonald’s Co. (Japan) said Friday that it has halted sales of all products containing chicken meat from China and switched sourcing completely to Thailand. The fast-food giant’s Japan business had already stopped selling items made with meat sourced from Shanghai Husi Food Co., a ...

Mar 10, 2014

Big retailers doing their best to overcome consumers' fears

The retail industry has been aiding the recovery effort for primary industries in coastal Iwate, Miyagi and Fukushima prefectures, holding special events and campaigns to promote their products. However, food safety assurances from local farmers and fishermen haven’t always been strong enough to allay ...