Public dissatisfied with many welfare services: government survey


Elderly nursing-care, medical and child-care support services are among the public services with which people feel particularly dissatisfied, a Cabinet Office survey showed Saturday.

Of the total respondents, nearly 40 percent said they are not satisfied with public services in general or had no positive or negative opinions about them. The group was asked what specific services they are dissatisfied with.

In the group, 27.3 percent, the biggest proportion, named the welfare and elderly nursing-care services, followed by 23.9 percent who expressed dissatisfaction with the health and medical services and 23.0 percent said the child-care and child-raising support services.

Asked what they feel unhappy with regarding these services, 27.5 percent, the largest group, cited cumbersome bureaucratic procedures. Meanwhile, 26.6 percent said that services do not match fees and tax burdens, while 21.0 percent complained that service hours are too short.

The survey also found that 17.7 percent of all respondents said the current level of public services should be maintained even if national financial burdens increase.

The figure was far lower than 46.8 percent who called for curbing both an increase in national spending and deterioration in the service level. Meanwhile, 19.7 percent said that a reduction in the service level is unavoidable in order to prevent a rise in national debt.

The interview survey, conducted Jan. 14-24, covered 3,000 adults throughout the country. Valid answers came from 57.6 percent.