In view of the increasing number of foreign visitors to Japan, Fujita Kanko Inc., a Tokyo-based hotel chain, is stepping up efforts to train female staff in providing service in the style of okami at Japanese ryokan (inns).
The okami is the chief female manager at ryokan, inns that cater to travelers in a uniquely Japanese style. As many ryokan are family-run, the role of okami is typically taken by the wife of the owner or the most senior female family member.
In April, Fujita Kanko launched a two-year program to train its female personnel in the fine art of caring for travelers as it has evolved over centuries in ryokan, under the supervision of okami.