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Regarding the Nov. 15 article “Opening a ‘window’ to Japan“: It’s refreshing to see that Japan has such helpful personnel as Yuka Tsujimura at the Narita Airport Tourist Information Center. Especially in a recession, when people travel less, it is more important that the first impression be pleasant and memorable.

I have been traveling to Japan since 1977 and remember that there were not many English-speaking employees at Haneda or Narita airport other than at the customs area and limousine counters. Since then I have made about 30 trips to Japan, and of course learning to speak some Japanese is helpful, especially in the smaller towns and villages. Most travelers don’t take the time to learn the language for a short vacation. I look forward to my next trip to Japan, knowing that there are ambassadors like Yuka who will take the extra time to help.

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