• Yokohama, Kanagawa

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Moreover, many conversation schools use their best or most popular teachers (which are not necessarily one and the same) to do the free demonstration lessons, so it’s no surprise that a lot of students feel dissatisfied — or even cheated — when they pay for a long and very expensive course of lessons, but then receive lessons of lower perceived quality.

Conversation schools should be as honest and open as possible about the highly variable rates of satisfaction that students experience in their lessons, and they should all be legally required to provide very generous, pro-rated refund terms in the contracts with their students. Better assurances or guarantees of quality would help avoid student complaints about school practices. They would probably also improve the all-important sales figures.

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