The process of acquiring and using disability certificates has long been cumbersome and impractical, but with plastic cards and smartphone apps gaining ground, things could get much simpler.

The government has started allowing plastic cards to replace the paper certificates, which tear easily and can be difficult to pull out when needed.

Though the welfare ministry has allowed people with intellectual disabilities to use plastic certificates for some time, in April it started giving municipalities the discretion to issue the more robust documents to those with mental and physical disabilities.