Japan Post Bank said Tuesday its money transaction system has been fully restored after a computer glitch halted transactions involving other financial institutions the previous afternoon.
Money transfers between Japan Post Bank and other institutions using their automated teller machines resumed in the morning following the resumption Monday night of withdrawal services at the ATMs.
Japan Post Bank believes a component that controls money transaction information involving other financial institutions malfunctioned.
It is believed to be the first nationwide computer system failure for Japan Post Bank since the banking arm of government-owned Japan Post Holdings Co. was established in 2007.
Customers were unable to use cash cards issued by Japan Post Bank at other financial institutions’ ATMs and vice versa due to the glitch.
They were also unable to transfer money using ATMs of Japan Post Bank and other institutions.
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