Dozens of young men and women sit in rows facing computers and talking into their headset microphones, filling the large room with a soft buzz.
"Thank you for buying our product," one woman says. "Is there a problem?" asks another.
The language spoken is Japanese, and the scene could be from any call center in Tokyo, Osaka or Fukuoka. But it's not. The operators are in the northeastern Chinese city of Dalian.
"The demands of our clients were to provide our services at lower fees," said Shinichi Motoyama, director at Livedoor Communications Co., who is in charge of the company's call center in Dalian.