Cell phone service operator J-Phone Co. said Wednesday that one of its newly introduced handsets is experiencing problems with software related to Internet access.
The problem could cause the phones to display an incorrect screen when users are accessing the Internet, the company said.
The handset in question is the J-SH09, made by Sharp Corp., which went on sale earlier this month in the Hokkaido, Hokuriku, Tokai, Chugoku, Shikoku and Kyushu regions, J-Phone said.
About 5,500 handsets have been sold so far, the company said.
J-Phone, which is affiliated with Britain's Vodafone Group PLC, will notify owners of the handsets about the problem and will fix the software at its sales outlets, it said.