The Japan Automobile Manufacturers Association will establish a task force to prevent another coverup of complaints from users, Chairman Hiroshi Okuda said at a regular press conference Thursday.
"It is regrettable that the coverup (by Mitsubishi Motors Corp.) occurred and we need to restore users' trust toward the industry," said Okuda, who is also chairman of Toyota Motors Corp.
Okuda pointed out that vehicle manufacturers should exchange information on their procedures in managing drivers' complaints and come up with mutual guidelines if possible.