Kay Abe, Grand Hyatt Tokyo's concierge, never says "no" to any question posed to her by hotel clients. She endeavors to read the mind of each client she meets — to guess what it is that the person in front of her really needs.

Abe first became interested in the profession of hotel concierge as a teenager when she traveled to Europe with her family for the first time. Her interest led her to join a hotel in 1992 and take on her first position as a concierge.

"I really enjoy my job. Making clients happy is what makes me happy in return," said Abe. "I strive to provide the kind of hospitality that makes guests say they would like to return to Grand Hyatt Tokyo, the hotel with 'that' concierge team. And when they really do come back, it brings me so much joy," Abe said.