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Franck Louis

General Manager
ANA Crowne Plaza Sapporo

Date of birth: May 11, 1968

Hometown: Caen, France

Number of years in Japan (cumulative): 20 (as of June 2018)

Franck Louis
Q1: What was your first encounter with Japan?

Early in life, I had an interest in Japanese martial arts and culture, and later in life, I made some Japanese friends while in Spain. That was when I knew my heart had a place in Japan. I finally got the opportunity to work here in 1993, and have worked here and in China ever since. I now consider Japan my second home; in fact, my daughter was born here.

Q2: Please state your motto in life and why you have chosen it.

My key motto in life is to not live by a motto. However, if I were to characterize my thinking in a couple of quotes, they would be “The only way to do great work is to love the work you do” and “When you’re finished changing, you’re finished.” These are so apt for us in hospitality, where passion drives us and every day is a constantly evolving adventure.

Q3 : Over your career, what achievement are you the proudest of?

Singling out just one is difficult, as I’m proud of every moment in my career. Various achievements include some fantastic hotel openings and rebrandings, as well as large events that include Yokohama film festivals and the Toyako Group of Eight summit logistics. I treat every career moment as an opportunity to learn with pride.

Q4 : What are your goals during your time in Japan, your current position or in life?

My primary goal while I am in Japan is to continue to ensure that we have the right equation around people — by that, I mean taking care of our colleagues and providing our valued guests with memorable and tailored experiences.

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

Japan really is a unique and beautiful country with kind, welcoming people and so much to do and see, including fabulous food, fantastic festivals and great powder snow. I would recommend that everyone make time to experience it to the fullest and not be afraid to immerse themselves in the rich culture.

Last updated: Sep 7, 2018